GregH.00578 (Customer) asked a question.
We already use an on-prem RSA instance to enforce MFA.
I want to give users the option to use Okta Verify.
I have enabled it for in multifactor for a specific group of test users, but they still only get prompted for their RSA token.
How do I make it so they can choose which Factor they want to use?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Greg,
If a user is already enrolled in a factor and the remaining factors available to them are all optional, they will not be prompted to set up their factor automatically. Instead, they will have to go to the "Extra Verification" section of their settings page and enroll in the desired factors.
https://{orgname}.okta.com/enduser/settings
Once they have successfully enrolled, they will have a drop down list when prompted for factor and can select the one they prefer.
BJ Lillo
Senior Technical Support Engineer
Okta Global Customer Care
OK, further to this. How do I prioritize factor enrollment for new users?
Okta Verify is available to all, but we tell users our "supported" MFA is RSA. New users are being prompted to enroll in Okta Verify first, which confuses them.