AdminT.07073 (Customer) asked a question.
One of the users who is AD authenticated is said to have been locked out. in the People section it says the account is active. Where are we supposed to unlock the user?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello,
If the user shows up as active in Okta but is locked out, please have a look at his profile in AD, the account is most likely locked in AD. His AD account will most likely say "Unlock account. This account is currently locked out on this Active Directory Domain Controller."
Once the user is unlocked in AD they will be able to log into their account.
You can also setup the Okta AD policy for users to self-service unlock their accounts from Security>Authentication>Active Directory Policy > Rule.
Another option, assuming that you know the lockout threshold for your AD domain, is to set the lockout threshold in Okta (the one that pertains to Active Directory integrations) to a slightly lower threshold. By doing this, the user's Okta account will lock out before their AD account (assuming the lockout is caused by going over the lockout threshold in Okta, and not on some other system in your domain (outside of Okta)). Then you can unlock the user in Okta instead of AD.