JosephL.79988 (Customer) asked a question.
I have a user that 'had" a box account with a different organization, when I try to add him using provisioning it just give me this error and I can't fix it. I have tried adding him to box but it tells me he already has an account.
Hi Joseph,
Seen this before, you might have to reach out to Box Support and tell them to clear out that user account completely or to move him to your Box Identity tenant, depending on what is the best solution offered by them.
You might also try to manually invite him from inside your Box Admin console and see if that works.
Hope this helps,
Alex
Hello Joseph,
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Hi Joseph,
Seen this before, you might have to reach out to Box Support and tell them to clear out that user account completely or to move him to your Box Identity tenant, depending on what is the best solution offered by them.
You might also try to manually invite him from inside your Box Admin console and see if that works.
Hope this helps,
Alex