0D50Z00008G7VVvSANOkta Classic EngineOkta Integration NetworkAnswered2024-08-01T09:02:57.000Z2017-01-30T12:10:31.000Z2020-01-08T08:49:50.000Z

BryanG.42652 (Customer) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:20 AM
Outlook client + existing office 365 users prompted to sign in
We rolled out Office 365 in Okta.

 

The problem is that our users (all of whom were in Office 365 In-Cloud only users) are now prompted for a signon when they launch Outlook full client (some are 2010, 2013 and 2016 clients). The box is a small dialog box with email address and password.  When they enter their office 365 password, the dialog box returns asking for a password for Office 365.  They are unable to launch outlook after the Office 365 rollout in Okta.

 

What password are they supposed to be using? We've tried signing on with our Windows password and current office 365 password but the box just prompts the users anyway.
  • 7 answers
  • 11.59K views

  • j5v7c (j5v7c)

    Bryan

     

    It sounds like you've switch on Okta to perform the SSO to Office 365. I've also seen you're earlier questions about some users who are not in AD and that are O365 Cloud based users. If you have configured you're office 365 tenant to federate to Okta then all users with the username@company.com suffix will get redirected to login to Okta.

     

    Those users who are not in AD should be created in the Okta tenant as "Okta mastered users" ie have a similar named user in Okta with a password in Okta that they authenticate with to Okta, that then provides them with SSO via federation to the Office 365 tenant.

     

    So far as the other users who are using the rich clients they too are now trying to authenticate to Office 365 via the Okta federation by the sounds of things.

     

    I suggest you contact support to help assist with the requirements.

     

    Expand Post

  • DucC.31819 (Customer)

    We are having the same issue but difference is that we have a hybrid Exchange and O365 set up. The initial setup of the rich client, users get the prompt loop. If they keep on clicking cancel, it will eventually finish setting up and the prompt goes away. Any insight?

  • 00uk8w0szXLbOY5hg0x1.4377865620878574E12 (Customer)

    We have experienced this issue as well along with another variant. 

     

    1) The OKTA login prompt will loop over and over again.  It will not allow the user to enter their credentials.

    2) The OKTA login prompt will pop then disappear.  The user is unable to enter their credentials.
    Expand Post

  • bbi9n (bbi9n)

    Joseph Halpy, are you still having these issues? We have been experiencing "2) The OKTA login prompt will pop then disappear.  The user is unable to enter their credentials." for almost a year now with no end in sight.

     

    If not, what was your RCA? Was it an Okta issue or Microsoft?

     

    Currently we are Win10 1803/1809 with latest C2R Pro Plus Monthly Channel and updates.

     

    Thanks in advance!

    Mike

    Expand Post

  • g5s0t (g5s0t)

    Hi Mike,

     

    when users sign in to their Windows account. Do they user their password, of use the Pincode offered by Windows Hello for Business.

    What we've noticed, when people are having this issue. We're doing the following:

    -let the user sign of from Windows,

    -click on, sign a another user,

    -fill in the correct/complete username and password

     

    After doing so, Outlook was not prompting anymore, of if it does, the user can enter the credentials without issue's and Outlook connects.

    Expand Post
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