CitrixCloudS.87612 (Customer) asked a question.
Okta Verify App - unable to re-register on new phone(s)
We have a big challenge where business users are not able to re-register Okta verify app on their new phones as Okta verify app does not re-generate the bar code that can be added to their new phone. We have MFA policy is set up as below in Okta for certian applications. Okta Verify - Required and Security Questions - Optional During Enrollment process, users are prompted to enroll for Okta Verify and Security questions. When user's try to access applications they are prompted for authenticate via Okta Verify which they cannot as they changed the phone and Okta does not allow them to re-register to Okta verify. In this situation, we would like to users to have the ability to access applications via the second factor using Security Questions as they cannot re-register to Okta Verify. Is there a way to set up Okta MFA policy in such a way that users have an option to MFA using Security Questions to access the applications when they run into a situation where they cannot re-register to Okta verify.
Doesn't answer the question. How to remove an old phone and add a new one. Step-by-step instructions please. this is a huge weakness in this system.
Hi Jerry
You have to reset the desired MFA setting of each user that has changed the mobile device, just that.
You can do it from each user or massively from People tab
Anyway, check link below in general and pay special attention to section named Reset MFA for end users placed at the very bottom.
https://help.okta.com/en/prod/Content/Topics/Security/MFA.htm
Please update here once checked and tested.
Best regards.
KIND REMINDER: Please give a Like if hints are simply useful or solve your question/issue.
Hi Jerry
Check this as well
https://help.okta.com/en/prod/Content/Topics/Mobile/okta-verify-reset.htm
Regards.
KIND REMINDER: Please give a Like if hints are simply useful or solve your question/issue.