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0D50Z00008G7UkvSAFOkta Classic EngineAdministrationAnswered2019-02-21T01:49:59.000Z2016-02-29T21:58:52.000Z2017-03-02T22:53:37.000Z

Danny PANS (Customer) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Desktop SSO agent stops when AD agent is stopped/restarted
We are running Okta AD Agent & Okta Desktop SSO on the same server and use Desktop SSO in global redirect mode.

We found that when an AD agent goes down in a domain, the IWA agent stops too. When the AD agent is restarted, we need to manually start IWA (do an iisreset from cmdline) to let Desktop SSO works again.

 

Is this normal - if so why? If not, how to resolve?

I guess this behavior is not a normal approach and it is not working as intended, but a bug...

 

Thanks for your feedback.

  • 1 answer
  • 777 views

  • Danny PANS (Customer)

    Meanwhile I have found the root cause and solution:

     

    * Okta AD agent and Desktop SSO (OktaIWA application pool) are running with the same domain service account.

     

    * If we use 2 different domain service accounts, it is working fine, no interference anymore.

    Expand Post
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Desktop SSO agent stops when AD agent is stopped/restarted