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0D50Z00008G7Ug8SAFOkta Classic EngineOkta Integration NetworkAnswered2025-06-14T10:27:26.000Z2018-04-24T20:00:27.000Z2018-09-13T14:57:54.000Z

zods3 (zods3) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Jira 7 provisioning
We have been following the instructions here (https://grayhairsoftware-admin.okta.com/app/jira_onprem/0oa11mcocptJTVwYk2p7/setup/help/SAML_2_0/instructions#tab-jira7) for configuring Okta SSO with Jira 7. We currently have 2 problems.

 

1. When going to JIRA for an SP-init login the JIRA landing page does load Okta login. However, once the user has logged in, that just takes the user to the regular JIRA login. What could we have missed?

 

2. When trying to setup provisioning we go and input the login credentials in Okta for the JIRA admin and the following error appears

 

0EM0Z000000RNLR

 

Any idea on what's the deal with it?

 

Where is it looking for the cert? or again what did we missed?
  • 1 answer
  • 775 views

  • aleks.bulajic1.4896145077506367E12 (Okta, Inc.)

    HI Gustavo,

     

    Thank you for reaching out to the Okta Support Community today.

     

    • Regarding the login behavior for SP-initiated flows it could be likely that either the okta-config-jira.xml or okta-login.jsp files have not been updated with the appropriate values. 
    • As for the Provisioning setup failure, this error usually appears when the server does not include the whole certificate chain including the root CA.

     

    Since these issues are related to your specific Org, if further assistance is needed please open a case with Support and we'll be happy to review in more detail with you.

     

    Thank you,

     

    Aleks Bulajic

    Technical Support Engineer

    Okta Global Customer Care

    Expand Post
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Jira 7 provisioning