<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
System Status
Announcements
Announcements
Search
Search
Select Language
Knowledge Base
Knowledge Articles
Support Videos ↗
Documentation
Product Documentation ↗
Developer Documentation ↗
Product Release Notes ↗
Community
Events & Webinars
Okta Ideas ↗
Resources
Product Hub
Customer Success Hub
Product Release Update
Learning
Okta Learning ↗
Get Support
Open a Case
HomeCommunityForum
0D50Z00008C3jnJSAROkta Classic EngineAdministrationAnswered2024-04-16T13:15:20.000Z2018-01-04T20:03:50.000Z2018-01-11T16:31:14.000Z

c5fzk (c5fzk) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Word/Excel can't open docs on SharePoint 2016
When I use Word or Excel (both 2013 and 2016 on Windows) to open an MS Office file on the SharePoint 2016 on-prem environment I have set up, it prompts me to do MFA, which succeeds, but then the small pop up just leaves me at the SharePoint home page, instead of going away and opening the file. If I dismiss the pop-up, Word/Excel still doesn't open the document. 

 

So, I can't open any SharePoint documents using the Microsoft Office desktop application, which can normally talk to SharePoint just fine.

0EM2A000000DzRh
  • 4 answers
  • 3.73K views

  • andrei.hava (Okta, Inc.)

    Hello Roberto,

     

    The issue you're experiencing needs further investigation from our Technical Support team.

    I strongly suggest reaching out to Customer Support and opening a case with us.

     

    Thank you,

    Andrei Hava
    Expand Post

  • c5fzk (c5fzk)

    Thanks. I’m working with someone already.

  • v8xvw (v8xvw)

    The following registry setting worked for me. But it has to be done on every client machine.

     

    1. HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity

    2. Check if EnableADAL key is present

    3. If not present then create new REG_DWORD key with name EnableADAL and value 0
    Expand Post
This question is closed.
Loading
Word/Excel can't open docs on SharePoint 2016