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End User Training

Welcome to the End User Training section. Here, you’ll find resources for Okta’s Single Sign-On (SSO), Multi-Factor Authentication (MFA) solutions, and more. These materials should be referenced after completing the training plan in the Planning Your Rollout section.

General Resources

General FAQs
These General FAQs cover everything end users might want to know about general day-to-day use of Okta. We answer questions about usernames and passwords, where and how to use Okta, using Okta on mobile, and more.
New End User Sign-In Experience
This website provides a detailed walkthrough of the new Okta Identity Engine sign-in experience, including sign-in with Okta FastPass.
New Okta End User Dashboard
This video announces Okta's biggest redesign of the Okta End User Dashboard since 2014!
Navigating the Okta Dashboard
Keeping track of all of your applications is easy with the Okta Dashboard. This guide walks through how end users can create tabs, organize apps, and log in with SSO.
Okta Browser Plugin
The Okta Browser Plugin lets your end users access apps directly from a web browser, as long as they’re signed in with Okta. This guide outlines how users can download and use the Okta Browser Plugin.
Glossary
This is a list of terms used in relation to Okta products and services with accompanying definitions.

Single Sign-On Resources

SSO FAQs
Here we answer common questions related to SSO.

Multi-factor Authentication (MFA) Resources

MFA FAQs
Here we answer common questions related to MFA.
Okta Verify FAQs
Here we answer common questions related to setting up and resetting your Okta Verify MFA app.
MFA Factors Overview
MFA uses extra pieces of information called factors to verify your identity when you sign in to an application. This guide describes the different factors supported by Okta.
Enrolling in Okta Verify MFA App Quick Reference Guide - Android
This Quick Reference Guide details the typical steps for an end user to install and enroll Okta Verify on their mobile device.
Enrolling in Okta Verify MFA App Quick Reference Guide - iOS
This Quick Reference Guide details the typical steps for an end user to install and enroll Okta Verify on their mobile device.
Enrolling in Okta Verify MFA Factor Quick Reference Guide - Mac
This Quick Reference Guide details the typical steps for an end user to use Okta Verify MFA from a Mac when accessing Okta-protected apps.
Enrolling in Okta Verify MFA Factor Quick Reference Guide - Windows
This Quick Reference Guide details the typical steps for an end user to use Okta Verify MFA from Windows when accessing Okta-protected apps.
Enrolling in Phone Factor
This Quick Reference Guide details the typical steps for an end user to use Okta Phone Factor MFA options when accessing Okta-protected apps.
Using Okta Verify MFA Quick Reference Guide
This Quick Reference Guide details the typical steps for an end user to use Okta Verify app when accessing Okta-protected apps.
Using SMS MFA Quick Reference Guide
This Quick Reference Guide details the typical steps for an end user to use SMS factor when accessing Okta-protected apps.
Using Voice MFA Quick Reference Guide
This Quick Reference Guide details the typical steps for an end user to use voice factor when accessing Okta-protected apps.

App-Specific Resources

Signing in to Service Now Quick Reference Guide
This Quick Reference Guide details the typical steps for an end user to sign in to ServiceNow via the different possible entry points, such as through the browser and mobile.
Signing in to Salesforce Quick Reference Guide
This Quick Reference Guide details the typical steps for an end user to sign in to Salesforce via the different possible entry points, such as through the browser and mobile.
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End User Training