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  1. IvanV.46641 (Customer)

    February 6, 2026 at 3:36 PM

    Hi, some customers of our integration are not able to enable SCIM user updates. The option doesn't show up for them. First is a screenshot of what they should be seeing:

    imageBut here's what they're actually seeing (no "Update User Attributes" settings):

    imageThis is only for a few customers. What could we do to help them?

     

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    • 1 comment
    • 14 views

    • paul.stiniguta (Okta, Inc.)

      Hello @IvanV.46641 (Customer)​ Thank you for posting on our Community page!

       

      This would not the correct channel to troubleshoot this matter. If you have an application in our catalogue we recommend to reach out to our OIN team at oin@okta.com.

       

      Thank you for reaching out to our Community and have a great day!

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  2. 1 of 2

  3. MosherS.00203 (Customer)

    June 30, 2025 at 6:05 PM

    Zendesk <-> Okta integration issue/question

    (unable to post this to the questions area for some reason)

     

    We have an issue with the Zendesk -> Okta integration where, when Okta refreshes an Agent profile (for any reason), users who are assigned multiple Orgs in Zendesk are reset back to the default set in the Okta app provisioning profile. This subsequently removes previously selected orgs from tickets, leading to significant re-work and data quality issues for reporting. To that end, I have the following questions:

     

    • Are there any plans for Okta to support multiple orgs in the Zendesk integration?
    • Is it possible to tell the integration to only push data which is updated on an Agent profile when pushing to Zendesk instead of pushing all data to the Agent profile (which does the reset)?
    • Does anyone have experience with a custom Okta app communicating with Zendesk instead of the built-in one?

     

    Thank you all!

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    • 1 comment
    • 38 views

    • paul.stiniguta (Okta, Inc.)

      Hello @MosherS.00203 (Customer)​ Thank you for posting on our Community page!

       

      • Are there any plans for Okta to support multiple orgs in the Zendesk integration?

      I have checked this but I was unable to find any specific data about it. Nothing to indicate this on a road map.

      • Is it possible to tell the integration to only push data which is updated on an Agent profile when pushing to Zendesk instead of pushing all data to the Agent profile (which does the reset)?

      You can remove attributes from the Provisioning table, but this will apply to all users. At this time provisioning will be all or nothing.

      • Does anyone have experience with a custom Okta app communicating with Zendesk instead of the built-in one?

      To create a custom application with Provisioning for Zendesk you might need to work with both Okta Support and Zendesk Support to see if this is possible and to see if this can be done.

      I would recommend to open a case with Okta Support and discuss with an Okta engineer and see if there are other options here.

       

      Thank you for reaching out to our Community and have a great day!

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  4. Christina.J (Customer Support Online Community and Social Care)

    June 9, 2025 at 10:19 PM

    New Okta Learning Badge: Manage BYOD via Identity-Aware Integration

    Transform your organization's mobile security landscape by implementing platform-specific BYOD strategies that leverage Okta's identity-first approach to protect both corporate data and user privacy. Plus, earn an Okta Skill Badge after completing the path! That's what I call a win-win!

    Learn more.

    • 39 views

    • DianaL.19788 (Customer Support Online Community and Social Care)

      Hello @AmareshS.36564 (Customer)​ , thank you for contacting Okta Community.

       

      There are currently a few versions of the New Relic application available in the Okta Integrated Network. To add one to your org, from the Admin Dashboard, go to Applications, under Applications, and click to Browse App Catalog. Use the search bar to look up New Relic.

      Screenshot 2025-04-21 at 19.00.08Once you choose one of the apps, review its detailed description, then Add Integration. Once you add the application to your org, you will land on its page.

      If you want to see the SAML instructions, on the SSO tab, on the right side, you can find the instructions document.

      Screenshot 2025-04-21 at 19.05.49This should provide you with all the information you need (from Okta's side) to complete the integration. You may need to consult a guide or article from the New Relic company on how to integrate their app.

       

      Regards. 

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  6. User16370330549592969269 (Customer Support Online Experience)

    April 9, 2025 at 9:00 PM

    Okta Launch Week 2025 is here!

    Check out our latest corporate blog post for an inside look at the newest advancements in Identity Security, unveiled during Launch Week. As cyberthreats evolve, Okta continues to lead the charge in delivering seamless, secure access management solutions. Explore how our latest updates are empowering organizations to stay ahead of threats while securing workforce, customer, and AI-driven systems. Dive in to discover how Okta is shaping the future of Identity Security.

     

    We'd love to hear what excites you most about these new innovations! How do you think they’ll enhance your day-to-day? Drop a comment in the discussion post and let us know!

    • 107 views

  7. User17392362600651354771 (Customer)

    February 11, 2025 at 2:22 AM

    We have a SCIM integration that's integrated with Okta. One of our users has found that when they remove users from the application in Okta, that change isn't propagated to our SCIM API.

     

    They've sent through their Okta logs, and I can see that the successful removals have a pair of `application.user_membership.remove` / `application.provision.user.deactivate` events. However, the unsuccessful removals have `application.user_membership.remove`, but no corresponding `application.provision.user.deactivate`, and never appear to hit our SCIM endpoint.

     

    Can anyone confirm that `application.user_membership.remove` doesn't trigger a SCIM call, or know in what circumstances a remove event would be generated without a deactivate event?

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    • 1 comment
    • 93 views

  8. User17271353780578709521 (Customer)

    September 24, 2024 at 12:08 AM

    Hi,

     

    We have been working on an LDAP integration wherein we have been able to successfully set up the LDAP integration with a AD server and also been able to import users from that server.

    However, the connection is timing out and there is no response when trying to perform ldapsearch by connecting to the ldap interface.

    We get no response whatsoever for the following commands:-

    • ldapsearch

    We also tried the SSL over 636, and it prompts for password and then time sout again giving no response whatsoever. Is there a reason why this might be happening ? Our guess is either the AWS env for interface is not accepting requests from our IP or may be the interface isn't set right ? Any way to further debug this ?

    Thanks

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    • 7 comments
    • 151 views
    1 of 7

    • User17271353780578709521 (Customer)

      • @DianaL.19788 (Customer Support Online Community and Social Care)​ Thank you for the response. Regarding the first point:- it should be used for one search per bind, we have a use case where we need to get all uniquemembers in a group using a ldap search after a bind, and then for each user, we need to get his detailed information using another ldap search. If we can use only one search per bind, this might turn out to be a very expensive operation for a bunch of users in terms of performance ? From what I observed, we were able to perform the group search and then search for the user in the group(there was only one user in the group as of now) in one bind, request you to provide guidance on how to approach this further.
      • For point 2 , per-user requests are limited to 4/second, or 40/10 seconds - We are way below this limit as we are only making one bind and around 2-3 searches using that bind in a minute but still facing the issue where the server is not responding.

      Using the API instead is recommended - Not sure which API is being referred to here. Can you provide link to documentation for this API.

      Thanks

       

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