SujaE.90746 (Customer)
Hi , need assistance with resetting the Okta MFA for an admin user account. I no longer have access to the previously configured device, as the phone with the Okta Verify app has been lost.
Due to this, I am unable to complete the authentication process. Could you please help reset or reconfigure the MFA so I can set it up on a new device?
Please let me know if any additional verification or information is required from my end.
PramendraK.19393 (Customer)
Hi, we are seeing quite a lot of the MFA Failure notifications like these ones below, and originating from different countries, what does this mean and how to stop it please? Thank you
Hello @PramendraK.19393 (Customer) Thank you for posting on our Community page!
This might be a Brute Force attack, I would recommend checking the article below to mitigate this:
https://www.okta.com/identity-101/brute-force/
Thank you for reaching out to our Community and have a great day!
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IsaacB.81593 (Customer)
Can Fido enrollment be simplified? Am I missing something?
It seems to me that one used to be able to enroll a Fido factor (security key or print reader) by just choosing that option from the available authenticators and following simple prompts. This appears to have gotten more complex. I'm trying to enroll a physical key in Chrome.
Prompt 1. "Create a passkey."
[I tried adding a screenshot, but app won't let me save the post]
As an end-user, I'd be asking "what's a passkey and I don't have time to learn what it is." Hit "continue" and I'm being prompted by my browser's print reader and it enrolls the print reader. Never offers to enroll the key.
Try "Save another way."
Prompt 2 "Choose where to save..."
[I tried adding a screenshot, but app won't let me save the post]
I figure the third choice makes sense, but I'd hate to be an end user, or the team that supports them.
Prompt 3. QR code or key.
[I tried adding a screenshot, but app won't let me save the post]
I tap the key and get enrolled. But can I keep that QR code away from my end users and simplify their path?
We have "Block synced passkeys for FIDO2 (WebAuthn) Authenticators" enabled. Org is Classic. Device is Mac Sequoia. Browser is Chrome, 100% up-to-date.
Thanks.
Hello @IsaacB.81593 (Customer) Thank you for posting on our Community page!
Enrolment should be straight forward, maybe something has been miss-configured or additional steps added to the enrolment. please see our doc below:
https://help.okta.com/oie/en-us/content/topics/identity-engine/authenticators/configure-webauthn.htm
If there are still issues I would recommend to Open a case with Support for additional assistance.
Thank you for reaching out to our Community and have a great day!
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Did you miss our insightful Ask Me Anything session with an Okta product expert on Multi-
Factor Authentication? Don’t worry—we’ve got you covered!
Our recent Ask Me Anything session on adopting stronger multi-factor authentication (MFA) with Okta's product expert was packed with engaging discussions and valuable insights. If you missed it, don’t worry—we’ve rounded up the top highlights for you! Discover key takeaways on getting started, best practices, use cases, and more. Read the recap.
Is your MFA truly phishing-resistant? 🔐
Our new technical deep dive on Okta FastPass details how Possession-Based Authentication, utilizing Cryptographic Binding and Origin Binding, combats AiTM attacks.
Learn about the architectural mechanics, best practices for Global Session and Authentication Policy in OIE, and a strategic framework for a scalable, zero-friction passwordless rollout.
Check out the January Okta Community Monthly Buzz!
This month's edition features helpful insights from @John Cokkinias (Okta) on our recent Ask Me Anything (AMA) on MFA, details on the improved Okta Customer Success Hub, training and certification updates, member shout-outs, how-to support resources, new product features, and more. You can check out the latest and greatest highlights from our January Monthly Buzz here.
MarcusM.35725 (Customer)
I need someone to contact me regarding two sources of MFA that are hitting my phone.
I have 2 separate shortcode text MFA that I get, and they are NOT from anything I am doing. Both shortcodes "Help" direct me to Okta phone numbers, but I cannot interact because I am NOT a customer. Please someone contact me and help me find out which of these MFA codes are being sent to me from where so I can secure the login further. Text reads: ###### is your verification code. Valid for 5 minutes. No idea which company or where it comes from, only from Okta hosting the shortcode.
Hi @MarcusM.35725 (Customer) , Thank you for reaching out to the Okta Community!
Unfortunately, this matter would be outside of our purview.
While Okta provides the Product(IAM, SSO, Okta Verify etc.), individual application access, account management and access policies are handled at organization level. Each individual Okta Customer managing their own users, environment and configuration.
If one of your service providers is an Okta customer and they leverage the platform for MFA, they are the ones to manage the account and information.
If you have reason to suspect that this is by mistake or a malicious attempt, please block the number(s) sending you the messages.
As far as information that is within our purview, you can submit a request via this form for data deletion for privacy reasons, if needed.
Regards.
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Collect them all. Learn a new skill and earn a new Okta Learning badge.
Hi all! Our first Ask Me Anything of 2026 is happening on January 20, and it’s all about the adoption of stronger authentication MFA. With the start of a new year, there's no better time to reinforce your security posture. While Multi-Factor Authentication (MFA) is the most effective defense against credential theft, simply enabling it isn't enough. You'll need to implement stronger, phishing-resistant authenticators across your entire user base! Whether you're curious about general insights on deploying, managing, or scaling stronger authentication MFA, now's your chance to get answers directly from an Okta product expert.
Post your questions in the discussion thread here by January 19. On January 20, our product team will share written responses to everything you’ve asked.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @SujaE.90746 (Customer) Thank you for posting on our Community page!
If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.
While Okta provides the Product (Okta Verify app), your company, institution, or service provider handles individual account management (like MFA reset or password management) and access policies (such as recovery options or alternative factors).
Please contact your company's or service provider's IT support or Help Desk so they can review your account information and provide further assistance.
Thank you for reaching out to our Community and have a great day!
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