Hi Okta Community,

Kristi here from the Knowledge Management team! The Okta Support playlist continues to grow, with over 90+ support videos covering a variety of topics. This month, I want to highlight an important topic that is top of mind for our customers. 

Have you ever received the “Multi Factor Authentication Failed” error message? The error message most often appears after the initial installation of the Okta MFA Credential Provider for Windows when attempting to log in through RDP. 

There is a simple process to resolve this issue by first identifying the cause of the log in failure. 

Check out this short video on how to perform the steps.

Troubleshooting MFA Credential Provider RDP Errors

In this video, we cover the troubleshooting procedures for the Okta Credential Provider. This includes accessing more detailed logging information and using it to locate documentation to find details on and remediate errors. For more information, refer to the knowledge article.  

We would love to hear from you! If you have a topic that you would like to see covered in a video, please leave a comment.

Check out the Okta Support playlist on the Okta YouTube channel. Don't forget to subscribe to our YouTube channel and hit the notification bell so you never miss an upload.