Hi Okta Community ,

Kristi here from the Knowledge Management team! The Okta Support playlist continues to grow with over 70+ support videos covering a variety of topics. This month, I want to highlight an important topic that is top of mind for our customers.

Have you ever had a user not receive a password reset?  Or a new user account was created, but they never received the account activation email?  The user’s email address may be on Okta’s bounce list. This can be caused if the receiving email server rejects an email from Okta.  There is a simple process to resolve this issue by first identifying the email bounce and clearing it. 

Check out this short video on how to perform both steps.

Troubleshooting Email Deliverability

In this video you will learn how to identify an email bounce in the Okta system log and clear it with Postman.  For more information, refer to the knowledge article.  

We would love to hear from you! If you have a topic that you would like to see covered in a video, please leave a comment.

Check out the Okta Support playlist on the Okta YouTube channel.  Don't forget to subscribe to our YouTube channel and hit the notification bell so you never miss an upload.