You Asked: How do add Okta Verify to a New Mobile Device?

How to transfer Okta Verify to a new phone

To add Okta Verify to a new device, you must either transfer your account via Bluetooth using your old device, or sign into your company's Okta dashboard using an alternative authentication method to enroll the new phone.

In the Okta Community, one of the most common questions we see from customers upgrading their phones is how to transfer their Okta Verify access. In fact, the topic of Okta Verify comes up often in the Okta Community, including this question on how to configure Okta Verify on a new device. For security reasons, Okta Verify can only be bound to one device at a time.

Here is exactly how to configure Okta Verify on a new phone based on your current situation:

Scenario A: You Still Have Your Old Device

If you have your old phone and it is still working, the easiest way to configure the application is via Bluetooth.

1. Download the Okta Verify app on your new device.
2. Turn on Bluetooth on both your old iOS/Android device and your new device.
3. Open Okta Verify on the new device and select Add Account.
4. Choose the option to transfer from another device and follow the on-screen Bluetooth pairing prompts.

Scenario B: You Do Not Have Your Old Device

If your old device is lost, broken, or already traded in, you must use self-service re-enrollment or contact IT support.

• If you have backup login methods: Sign into your company's Okta dashboard using an alternative authentication option (like a Security Question, YubiKey, or SMS). Once logged in, navigate to your settings to remove the old device and enroll the new one.
• If you do not have backup login methods: You must reach out to your company's IT Help Desk. Because Okta prevents unauthorized device enrollments, only an IT administrator can reset your Okta Verify requirements so you can bind the new device.

Show Me How

Need a visual guide? Visit our official YouTube channel to watch the step-by-step video onVisit YouTube to watch this helpful video on How to Setup Okta Verify on a New Device.

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