When attempting to enable Provisioning for the Zendesk App Integration and to validate the API, the following error might be encountered:

Could not verify Zendesk administrator login, password, and Auth Token; please confirm that these are set correctly

• Provisioning
• Zendesk

The issue is caused by the fact that if an API Token was generated from the Zendesk side for the integration, the username and password will need to be added differently opposed to the actual username and password of the Zendesk Admin account.

1. To successfully validate the API, instead of:

• • Username: john.smith@domain.com
  • Password: InsertPassword

Append within the username the /token, and for the password use the actual token which was generated previously:

• • Username: john.smith@domain.com/token
  • Password: 112312fdgd**************** 

2. Click on the Test API Credentials button, and the API will validate.

Related References

• This configuration is also available for reference within the Zendesk Provisioning documentation, under Configuration Steps.