Workplace by Facebook Import Error "uncategorized SQLException for SQL []; SQL state [HY000]; error code [1366]; Incorrect string value: '\xF0\x9F\x93\xA2' for column 'name' at row 1"

Okta Classic Engine
Okta Identity Engine
Okta Integration Network

Overview

Workplace by Facebook import fails with the following error: 

 

An error occurred during import
null; uncategorized SQLException for SQL []; SQL state [HY000]; error code [1366]; Incorrect string value: '\xF0\x9F\x93\xA2' for column 'name' at row 1; nested exception is java.sql.SQLException: Incorrect string value: '\xF0\x9F\x93\xA2' for column 'name' at row 1"

 

Applies To

  • Workplace by Facebook
  • Import

Cause

The error is related to the special characters, including emojis, mathematical symbols, and/or foreign characters present in the groups and/or usernames being imported from the Workplace.

Solution

  1. Verify that all the users and/or groups trying to be imported from Workplace do not have special characters, including emojis, mathematical symbols, and/or foreign characters, in their names.

  2. Once the groups and/or username was corrected (i.e., remove any unsupported characters), attempt the import again. 

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