Workflows: Slack - Get Users in Channel Card Returns "channel_not_found" Even Though the Channel Exists
Last Updated:
Workflows
Okta Classic Engine
Okta Identity Engine
Overview
When attempting to perform operations such as Get Users in Channel, the card fails with channel_not_found even though the channel exists.
Applies To
- Workflows
- Slack Connector
Cause
The calling user must be a member of the private channel. This is a limitation of Slack's API.
This also applies to other actions that require user membership (for example, Send Direct Message to Channel).
Solution
The user must be added as a member of the private channel in order to review details related to the channel.
