When Users Self-Serve, the error "You do not have permission to perform the requested action" is displayed
Mar 19, 2024
Okta Classic Engine
Okta Identity Engine
Administration
Overview
This knowledge article aims to clarify why users might receive the following error when attempting to self-service their user account. However, the System log does not show any errors regarding this issue.
You do not have permission to perform the requested action
Applies To
- Self-Service
- Password Policy
Cause
The Password Policy for the user has the following configuration:
AND Additional verification is set to Any enrolled authenticator used for MFA/SSO.
When additional verification is set to Any enrolled authenticator used for MFA/SSO, the following message appears:
At least two non-email authenticators should set to Required in Enrollment Policy for groups assigned to this policy.
Solution
