This article guides you through the Self-Service Enhanced Disaster Recovery (DR) feature. This tool allows you to failover and failback your Okta production organization(s) from a primary region to a DR region during infrastructure related issues or for testing purposes. You may invoke these actions via the Self-Service portal or associated APIs.
NOTE: Access is restricted to Super Admins by default. While the use of Self-Service is optional, customers who initiate a failover are responsible for the subsequent failback, as Okta may not know the specific reason for the customer-initiated move.
- Enhanced Disaster Recovery (EDR)
Enhanced DR is designed to remediate issues where the underlying cloud service provider’s infrastructure experiences compute, storage, or networking problems that impact core Okta services. Symptoms may include elevated authentication failure rates, increased latency, or HTTP error codes (e.g., 500), login page inaccessible, etc.
Enhanced Disaster Recovery does NOT provide protection against:
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Request floods, including DoS or DDoS attacks.
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Issues with ISV vendors and application connections.
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Code-related issues that are affecting Okta services.
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Bad actors deleting or modifying data.
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Unintended configuration mistakes caused by Customer Admins or incorrectly applying Okta configurations.
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Access the self-service portal via the Admin Console or directly. Okta recommends bookmarking the direct URL for emergency access. To initiate failover and failback via API, please refer to the developer documentation.
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Log in using the same credentials as your production organization. Please review the list of authenticators supported.
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Initiate failover for your production organization by clicking on the Failover button.
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Confirm your organization is in the DR region by navigating to the admin portal of your production organization. A banner will appear confirming the organization is in the DR region and is currently in read-only mode.
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When ready to return to the primary region, repeat steps 1 and 2 and click the Failback button.
To learn more about Enhanced Disaster Recovery, please reach out to your account team.
