This article addresses an email verification request that users receive from Okta. The email contains the following text:

To verify your email address, please click the following link:

• Self Service Apps
• End-user Dashboard

This email verification is a security measure for specific Okta-proprietary applications, such as the Okta Support Center application. The system verifies each user's registered email address when they first access one of these applications to ensure the email address is valid.

This email verification is expected behavior and does not indicate an error.

When a user accesses an Okta-proprietary application like the Okta Support Center for the first time, the system sends a one-time verification email to the user's registered email address. If the user's email address is changed after the initial verification, the system requires a new verification the next time the application is accessed.

Administrators can locate these email delivery events in the System Log.

1. Navigate to Reports > System Log.

2. Enter the following query in the search bar:

   debugContext.debugData.category eq "email.crossOrgSamlEmailVerification" and eventType eq "system.email.delivery"