Users Configured for Passwordless Experience are Prompted for Password
Dec 9, 2025
Administration
Okta Identity Engine
Overview
To configure a Passwordless Experience, it is recommended to follow this documentation: Set up passwordless sign-in experience.
This knowledge article seeks to clarify why a user might still be asked for a password after a passwordless experience is configured.
Applies To
- Okta Identity Engine
- Security
- User Enumeration Prevention
Cause
The cause of the issue is that User Enumeration Prevention is enabled.
Solution
- In the Admin Console, go to Security > General.
- In the User Enumeration Prevention section, click Edit.
- To disable user enumeration prevention, clear the checkboxes for Authentication and Recovery.
- Click Save.
