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User Not Getting Auto-Unlocked after 10 Consecutive Lockouts
Administration
Okta Classic Engine
Okta Identity Engine
Overview

The Password Policy provides the option Account is automatically unlocked after [x] minutes to automatically unlock a user after a specified period of time. With this option checked, a user who gets locked out due to too many unsuccessful password attempts (which is determined by the Lock out user after [x] unsuccessful attempts option if it is checked), Okta will automatically unlock that account. This, however, has a limit of 10 Auto-unlocks without any successful login (any successful password login resets the counter).  

Applies To
  • Password Policy
  • Auto-Unlock
Solution

When a User has been locked out 10 times in a row without a successful login, the account will no longer be automatically unlocked by Okta, and the following System Log Event will be generated: "The user has been locked out 10 times in a row without a successful login. The account will no longer be automatically unlocked by Okta. SUCCESS" These events can be found using the following System Log query: 

eventType eq "user.account.lock.limit"

search for event

In this scenario, the User can be unlocked by an Admin or by the User through Self-Service Unlock (if permitted by their corresponding Password Policy Rule). Other than that, there are no other scenarios where a User will not be auto-unlocked when the Password Policy is set to do so. 

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User Not Getting Auto-Unlocked after 10 Consecutive Lockouts