Users Missing Updated Okta User Profile Information when Importing from Ultipro
Last Updated:
Lifecycle Management
Okta Classic Engine
Okta Identity Engine
Overview
This article addresses a specific issue that can occur when importing users from Ultipro (UKG) into Okta.
In cases where the manager attribute is missing or has a null value in Ultipro profiles, and it is marked as required in the Okta Universal Directory, Okta user profile updates may not occur as expected.
Applies To
- Universal Directory
- Profile Sourcing
- Okta User Profile
- Lifecycle Management (LCM)
- Ultipro (UKG)
Cause
The primary reason for this issue is that the manager attribute in Okta is set as required. If a user's Ultipro profile lacks this attribute, even if Ultipro is designated as the Profile Source, Okta will not update the user's profile due to the missing required field.
Solution
To resolve this issue, implement one of the following options:
- Modify the Okta Universal Directory: Remove the manager attribute from the required fields list, allowing users without a specified manager to be imported. Please review the Okta environment carefully before doing this.
- Update Ultipro Profiles: Ensure that all Ultipro user profiles have the manager attribute populated with the appropriate value.
