When a new user is added to Google Workspace in Okta trying to access Gmail, they see this error:

"We are sorry, but you do not have access to Gmail. Please contact your organization administrator for access"

 

The user is successfully provisioned for the Google Workspace application. Okta system logs show the user successfully signed in to the application.

Test User (User)    User single sign on to app     SUCCESS     Google Workspace  (AppInstan)   Test User (AppUser)

 

• Google Workspace
• Login Error

The Google Workspace app returns this error, which may be related to licensing on the Google Workspace side.

Please contact the Google Workspace Administrator or Google Workspace Support for more details and steps on how to resolve this issue.