The user is unable to authenticate using Okta Verify FastPass despite already successfully enrolling, and the following error is observed in the Okta Verify logs:

Windows

API error code InvalidToken detected on account

macOS

OktaDeviceSDK.ServerAPIErrorModel(errorCode: Optional(OktaDeviceSDK.ServerErrorCode.invalidToken), errorSummary: Optional("Invalid token provided"), errorLink: Optional("E0000011")

• Okta Identity Engine (OIE)
• Okta Verify FastPass

The time on the user's machine is incorrect.

• Correct the time on the user's machine, so it is accurate, then try again.
  • How to set your time and time zone for Window
  • Set the date and time automatically on your macOS
• To verify these errors, see Collect Okta Verify Logs from Desktop (macOS / Windows).