User Cannot Log into Cisco Meraki via RADIUS after Changing the Okta Password
Last Updated:
Okta Classic Engine
Multi-Factor Authentication
Okta Identity Engine
Overview
The user cannot log into Cisco Meraki via RADIUS after changing the Okta password, and the RADIUS log shows the following error:
radiusRequestId=[radiusRequestID], user=[username], requestType=eap] : WARN - Authentication failed for user [username], reason --- Access denied. Invalid creds?
Applies To
- RADIUS
- Cisco Meraki
Cause
When users update their Active Directory or Okta password, macOS / Windows does not prompt the user to update their password for the Wi-Fi connection. Instead, macOS / Windows continues to try to connect using the previous password, which can result in an account lockout.
Solution
A password change in Okta does not automatically update the password in the device's keychain.
Update the saved password when it is changed in Okta.
