The "Request access" Button is Missing or Not Present in the End-User Dashboard
Last Updated:
Overview
The Request access button in the End-User Dashboard lets users choose the request type to get the access they need. They can select from the available apps, enter the required information, and submit the request. Once they submit a request, the approval sequence is triggered, and approvers are assigned and notified that they have a task that needs their action. After approvers complete their tasks, users are automatically granted or denied access based on the approver's decision.
Applies To
- Okta Identity Governance (OIG)
- Access Request Conditions
- Unified Access Requestor Experience
Cause
In release version 2024.11.0 (November 12, 2024), the behavior of when this button is visible to users has changed.
Solution
The Request access button appears on the End-User Dashboard only when at least one active condition is set up in the org for an application. When a new condition is activated, the button should appear immediately. Additionally, when using the Govern Okta admin roles feature, there should also be an assignment to the Okta Access Request app for the button to appear.
If Unified Access Requester Experience Early Access (EA) has been enabled, the Request Access button may not appear immediately, but should occur within 24 hours.
NOTE: If a customer is only using Request Types (no active Request Conditions), after opting into the Unified Requester Experience, the Access Request Button may not show up for 24 hours. To sync sooner than that, the Request Type can be toggled on/off. Okta will be be modifying this for GA production to ensure the button is immediately available.
