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Tableau Online Push Group "Error while trying to get the group: Errors reported by remote server: Permission Denied"
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview

Tableau Online push group fails with the following error: 

Unable to update Group Push mapping target App group <group name>: Error while trying to get the group <group name> with the externalId ****** and id com.saasure.db.dto.platform.entity.AppGroup@***** [status=ACTIVE,name=<name>,description=*******,externalId=******,appInstanceId=*****,userGroupId=*****,oktaMastered=true,pushed=true,changeStatus=<null>,data=<null>,objectClass=,externalIdAndInstanceKey=****objectClassList=[]]: Errors reported by remote server: Permission Denied
 

Applies To
  • Tableau Online
  • Provisioning
  • Push Groups
Cause

This error is generated because the permissions for the account used to enable SCIM are incorrect on the Tableau side.
 

Solution
  1. Refer to the Tableau Online: Configuration Guide. Sign in to the Tableau Cloud site as a site administrator and select Settings > Authentication.
  2. On the Authentication page in Tableau Cloud, under Automatic Provisioning and Group Synchronization (SCIM), select the Enable SCIM check box.
    This populates the Base URL and Secret boxes with values in the Okta provisioning integration configuration.
  3. Go to the Okta Admin Console and navigate to Applications > Applications > Tableau Online > Provisioning > Integration > then click the Edit button.
  4. In Base URL, enter the Base URL populated in step 2.
  5. In the API Token, enter the Secret populated in step 2.
  6. Click Test API Credentials, verify the successful connection, and click Save.

Test API Credentials

  1. Then navigate to Applications > Applications > Tableau Online > Push Groups and attempt the group push again.

     

Related References

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Tableau Online Push Group "Error while trying to get the group: Errors reported by remote server: Permission Denied"