"Successful Sign Out" Accessing ServiceNow
Sep 2, 2025
Single Sign-On
Okta Classic Engine
Okta Identity Engine
Overview
When attempting to authenticate into ServiceNow through SAML, either via Identity Provider (IdP) or Service Provider(SP)- initiated login, ServiceNow will display a message saying that the user has successfully signed out.
Applies To
- Security Assertion Markup Language (SAML) Authentication
- ServiceNow
Cause
This issue is caused by existing deactivated accounts in ServiceNow. A new account cannot be created with the same username, and the existing account cannot be accessed because it is disabled on the SP's end.
Solution
Contact ServiceNow and request that they check the state of the account(s) encountering this issue. Once the state of the account is confirmed to be deactivated, it can be reactivated, and this will resolve the sign-in issue.
