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Setting up a Wireless Cisco Meraki Client for Windows Devices
Multi-Factor Authentication
Okta Identity Engine
Overview

This article will provide steps on how to set up Windows devices to connect to a Cisco Meraki wireless network when using the EAP-TTLS protocol.

Applies To
  • RADIUS
  • Okta Identity Engine (OIE)
Cause
When connecting a device to the Cisco Meraki Wireless network the device must be configured to send the appropriate authentication request otherwise it will result in a failed login with a malformed packet error.
Solution
Providing the correct authentication request will require manually creating a wireless network connection. 

This can be done by following the steps below:
  1. Navigate to Settings > Network & Internet > Network and Sharing Center and select to set up a new network connection.

Network & Internet 

  1. Select the option to manually connect to a wireless network.

manually connect to a wireless network

  1. Enter the Wifi SSID name and the security type as WPA2-Enterprise.

WPA2-Enterprise 

  1. After adding the WiFi configuration, they must change the connection settings.

change the connection settings 

  1. In the Security Tab, choose Microsoft EAP-TTLS as the authentication method. 

Microsoft EAP-TTLS

  1. Click settings and select:

    1.  PAP as the non-EAP method for authentication

    2. Enable identity privacy and set it to anonymous

    3. Select the root certificate used to sign the customer EAP-TTLS server certificate in the Trusted Root Certification Authorities section ( the root certificate)

Trusted Root Certification Authorities 

  1. In the Wireless Network properties Security tab ( Step 5) select Advanced settings 

    1. Check Specify authentication mode.

    2. Select User authentication.

    3. Click Save credentials (optional).

    4. Provides user credentials (optional).

    5. Click OK.


Related References

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Setting up a Wireless Cisco Meraki Client for Windows Devices