Okta-sourced users are unable to perform a self-service password change even though the password policy rule allows password changes, password resets, and unlocks using legacy access control.

• Okta Dashboard
• Password Management
• Self-Service Password Change
• Okta Classic Engine
• Okta Identity Engine (OIE)

The password management setting for the Okta identity source is configured to be managed by a different application.

To resolve this issue, follow the steps mentioned below:

1. In the Okta Admin Console, navigate to Customizations, and then select Other.
2. Locate the User Accounts section.
3. Examine the Password Management settings for Okta as the user identity source to determine if it is configured as managed by a different application.
4. Edit the Password Management setting for the Okta identity source.
5. Select Okta instead of Different Application.

6. Select Save.

Related References

• Customize personal information and password management
• How to Configure Password Resets to be Managed by a Different Application