When trying to take a screenshot within the Okta Verify application on an Android device, the attempt fails. This often results in a black screen or an error message from the operating system stating that screenshots are not allowed.

• Okta Verify for Android

This is an intentional security feature and is not a bug. The restriction is implemented to protect sensitive user credentials and prevent unauthorized access to accounts. By blocking screen captures, Okta Verify mitigates security risks, including:

• Malicious Applications: Prevents spyware or other malicious apps from secretly capturing one-time passcodes (OTPs) or enrollment QR codes from the screen.
• Social Engineering: Protects users from being tricked by attackers into sharing a screenshot of their authenticator app.

This security feature is working as intended and cannot be disabled from the settings. Use the following alternatives when a visual is needed for troubleshooting:

• Collect App Logs: Instruct the user to send diagnostic logs directly from the Okta Verify app. This is the most secure and effective method for troubleshooting. The option is typically found in the app's settings menu.
• Photo of the Screen: Instruct the user to take a picture of their device's screen using another phone or camera.
• Detailed Description: Instruct the user to provide the exact text of any error messages and a step-by-step description of the issue.

If the ability to take screenshots for troubleshooting purposes assists the organization, submit a feature request on the Okta Ideas portal. The Engineering team monitors this page to filter and consider ideas for future implementation. Submitted ideas are visible to the community, allowing other Okta customers to vote and comment, which helps the product teams understand customer priorities.