Salesforce Provisioning Error "invalid cross reference id"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
When pushing Profile Updates to Salesforce, the following error may be encountered:
Automatic profile push of user <username> to app Salesforce.com failed: invalid cross reference id
Applies To
- Salesforce
- Profile Update
- Provisioning
Cause
After a Salesforce sandbox refresh, some users have different Salesforce User IDs, which are linked to External IDs; this breaks the connection for the user between Okta and Salesforce.
Solution
- Unassign the User from the Application.
- Reassign the User to the Application.
- Confirm they have been provisioned without errors.
