Salesforce Provisioning Error "invalid cross reference id"
Jan 12, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
When pushing Profile Updates to Salesforce, the following error may be encountered:
Automatic profile push of user <username> to app Salesforce.com failed: invalid cross reference id
Applies To
- Salesforce
- Profile Update
- Provisioning
Cause
After a Salesforce sandbox refresh, some users have different Salesforce User IDs, which are linked to External IDs; this breaks the connection for the user between Okta and Salesforce.
Solution
- Unassign the User from the Application.
- Reassign the User to the Application.
- Confirm they have been provisioned without errors.
