RingCentral API Integration Error "Sorry you currently don't have permission to access this service"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
RingCentral application API Integration failed with this error:
Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.
Applies To
- RingCentral
- Provisioning
- API Integration
Cause
This error is thrown because the RingCentral credentials used for creating the API connection do not have administration permission in RingCentral.
This is one of the prerequisites for integrating RingCentral with Okta.
Solution
- On the RingCentral side, verify the permission of the account used for creating the API connection.
- Open an incognito window in the browser and access the Okta tenant.
- Go to Okta Admin Console and navigate to Applications > Applications > RingCentral > Provisioning > Integration > click the Edit button.
- Click Re-authenticate with RingCentral.
- The RingCentral Sign In window appears.
-
- Enter the email address or phone number and click Next.
- Enter an optional extension, the password, and click Sign In.
- Back on the Provisioning page in Okta, there will be a message confirming successful authentication. Click Save.
Related References
- How to configure RingCentral
- Error Message "Sorry you currently don't have permission to access this service"
