After setting up Okta Verify on a mobile device, the user receives the below error and cannot log in: 

Unable to sign in. Contact support for assistance

• Okta Identity Engine (OIE)
• Multi-factor Authentication (MFA)

The authentication policy rule requires PIN or biometric for user verification, but Biometric confirmation is not enabled on the device:

For Android

1. Open Okta Verify and tap the account.
2. On the Account details page > Security section, click the toggle for Screen lock confirmation to turn on Biometric confirmation or PIN, pattern, or password confirmation.

For iOS:

1. Open Okta Verify and tap the account.
2. On the Account Details page > Options section, click the toggle to turn on Face ID or Passcode Confirmation.

Related References

• Configure biometrics or screen lock confirmation in your Okta Verify account on Android devices
• Configure Face ID or passcode confirmation in Okta Verify on iOS devices
• Unable to Sign In "Access has been denied because the policy requirements could not be satisfied by the users..." clock!