Ramp Provisioning Error: "Error while trying to push profile update for <user>: Bad Request. Errors reported by remote server: User cannot be manager"
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
The ramp provisioning flow fails with the following error visible in the Okta dashboard:
Automatic profile push of user <user> to app Ramp failed: Error while trying to push profile update for <user>: Bad Request. Errors reported by remote server: User cannot be manager
Applies To
- Ramp
- Provisioning
- Error
Cause
The Ramp SCIM server reports the error.
This error can be caused by the user's manager Ramp account not having the role "Manager" on the Ramp application side.
Solution
- Please ensure the manager role is set for the user's manager in the Ramp application.
- Then, navigate to Dashboard > Tasks. Any failed tasks should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
If the issue persists, contact Ramp support for more details about the error message.
