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HomeKnowledge Base

Pushing Email Attribute to Microsoft Office 365

Last Updated:

Okta Classic Engine
Okta Identity Engine
Okta Integration Network

Overview

"Email" attribute is not mapped for the Microsoft Office 365 application. 

Applies To

  • Okta Classic Engine
  • Okta Identity Engine (OIE)
  • Microsoft Office365
  • Attribute

Cause

"Email" attribute is not mapped for the Microsoft Office 365 application. 

Solution

Before trying to map this attribute, please check what type of Provisioning is used for the Office365 application. 
  • "Profile Sync" provisioning type supports only the following attributes: "Country; codeDisplay; nameFirst; nameLast; name"
  • In order to map the "email" attribute please make sure that for the Provisioning type is used either User Sync or Universal Sync.
NOTE: If Profile Sync is used, the attribute cannot be mapped, so a change of the Provisioning type is needed. Once a change is made from Profile Sync to User Sync/Universal Sync, a downgrade of that provisioning type is not supported. To come back to Profile Sync, it requires a set up of the application from scratch. 
 

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Okta Support - Pushing Email Attribute to Microsoft Office 365