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Provisioning to ServiceNow Not Working Due to IP Blockage
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview

Provisioning to ServiceNow is not working due to IP blockage. This article explains how to get a list of Okta IP addresses to be allowlisted at the application side for Provisioning to work.

Applies To
  • ServiceNow
  • Provisioning 
  • Okta IP range allowlist
Solution
  1. Refer to this article How to Find Where a Tenant/Cell is Located to find where the Tenant/Cell is located.
  2. For example, if the tenant cell is OK19 US Cell,  it would be the IP Addresses/Ranges listed in the us_cell_19 section in the Okta IP range allowlist

"us_cell_19":{"ip_ranges":["76.223.77.168/32","166.117.218.191/32","13.126.183.202/32","65.1.205.210/32","65.1.255.115/32","13.248.134.130/32","75.2.46.154/32","166.117.57.177/32","166.117.78.170/32","166.117.116.179/32","166.117.126.156/32","166.117.241.172/32","99.83.174.186/32","166.117.51.139/32","166.117.116.149/32","3.109.235.131/32","99.83.157.139/32","99.83.203.177/32","166.117.65.171/32","166.117.148.187/32","166.117.185.143/32","166.117.235.128/32","13.248.146.170/32","13.248.218.144/32","99.83.135.155/32","166.117.27.181/32","13.234.124.37/32","3.33.175.150/32","15.197.79.160/32","166.117.42.171/32","3.33.237.161/32","99.83.227.145/32","99.83.154.159/32","166.117.13.159/32","166.117.30.151/32","166.117.231.162/32","15.206.77.237/32","75.2.5.189/32","76.223.60.183/32","166.117.224.190/32","3.33.177.151/32","52.223.41.149/32","18.60.150.88/32","98.130.97.101/32","40.192.97.180/32"]}

  1. After adding the correct Okta IP addresses to the allowlist at the application side, attempt the provisioning tasks.
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Provisioning to ServiceNow Not Working Due to IP Blockage