Password Reset for Accounts Sharing the Same Primary Email Address
Sep 15, 2025
Administration
Okta Classic Engine
Okta Identity Engine
Overview
This knowledge article explains how to perform a password reset when user accounts share the same primary email address. If a user tries to use the primary email address to perform a password reset, nothing will happen.
Applies To
- Password Reset
- Shared Primary Email Address
Solution
The username of the user should be used instead of the primary email when performing a password reset.
In the above screenshot, the applicable usernames are example@atko.email and example@example.com.
NOTE: It is suggested not to use the same primary email address for multiple accounts if possible.
