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Palo Alto Networks Cortex XSOAR: the Option to Add this Integration is Greyed Out in Okta OIN App Catalog List
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview

The option to add Palo Alto Networks Cortex XSOAR app is greyed out under the Okta Integration Network (OIN) list.

Palo Alto Networks Cortex XSOAR app is not a typical application in the Okta Integration Network. It cannot be added from the Okta admin interface and must be configured from the Service Provider side.

"Add integration" button 

Applies To
  • Okta Integration Network (OIN)
  • Palo Alto Networks Cortex XSOAR Application
Solution

The application Palo Alto Networks Cortex XSOAR is listed in Okta OIN Catalog so admins have visibility for configuration steps provided on the Palo Alto website.  It can not be added directly to Okta.

Please refer to the following configuration guide provided by Palo Alto to configure Okta on Palo Alto Networks Cortex XSOAR:

Refer to the documentation below for creating an API Token:

Also, the Palo Alto Networks Cortex XSOAR can be configured as a Custom SAML App in Okta by using the following documentation:

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Palo Alto Networks Cortex XSOAR: the Option to Add this Integration is Greyed Out in Okta OIN App Catalog List