Okta OracleHCM-Aquera Import Error "An error occurred during import. Error while downloading all users: Bad Gateway. Errors reported by remote server"

When performing an import from OracleHCM-Aquera in Okta, the process fails if the API connection uses invalid credentials or an incorrect Base URL. Verifying the Base URL and updating the integration credentials in the Okta Admin Console resolves this issue. Administrators encounter the following error in the Okta dashboard during the import process:

An error occurred during import. Error while downloading all users: Bad Gateway. Errors reported by remote server:

• Okta Identity Engine (OIE)
• Okta Classic Engine
• OracleHCM-Aquera
• Provisioning

The OracleHCM-Aquera import fails because the credentials or Base URL used to establish the API connection are invalid.

What steps resolve the OracleHCM-Aquera bad gateway import error?

Update the integration credentials and verify the Base URL in the Okta Admin Console to restore the API connection and successfully complete the import.

1. Sign in to the Okta Admin Console.
2. Go to Applications and select Applications.
3. Search for and select the OracleHCM-Aquera application.
4. Navigate to the Provisioning tab and select Integration.
5. Select Edit.
6. Verify the Base URL is correct.
7. Enter a valid Username and Password with authorization to perform the supported System for Cross-domain Identity Management (SCIM) operations.
8. Select Test API Credentials to verify the connection.
9. Select Save.
10. Initiate the import process again to confirm successful completion.