When an Access Request is approved by an authorized approver in the Access Requests Inbox, the request status displays as 'Failed'. The Okta Privileged Access (OPA) connector for Access Requests fails with the following error message:

You provided invalid inputs. Please try again.

• Okta Privileged Access (OPA)
• Access Requests
• Approval

The issue is caused by an incorrect Okta Privileged Access (OPA) Team Name entered during the configuration of the Privileged Access Request Connection. The connector fails if the configured OPA Team Name is incorrect or includes leading or trailing spaces. This condition can be verified in the history details for the request within the Access Requests logs.

To resolve this issue, correct the team name in the connector configuration:

1. Go to the configuration settings for the Privileged Access Request Connection and edit the Connection.

2. Disable the connection and then confirm the Disable action.

3. Once disabled, the Edit Connection box will change to Connect. Select this to reconfigure the connection.

4. Locate the OPA Team Name field.
5. Verify that no leading or trailing spaces are included in the field.

6. Update the connection to save the new settings.

7. Initiate a new access request in OPA to test the approval process.