Okta Workflows Microsoft Connector Disconnecting Frequently / Re-Authorize Step-by-Step Guide

This article contains instructions about how to re-authorize the Workflows Microsoft connection and resolve any connectivity issues that might be encountered. Cookies and saved logins cause the Okta Workflows Microsoft connector to disconnect frequently or to log in to the incorrect Microsoft account. Re-authorize the connection in a private browser window to resolve this issue. Administrators observe that the Microsoft connector disconnects frequently or fails to log into the desired Microsoft account.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Okta Workflows
• All Microsoft Connectors:
  • Azure Active Directory connector (Microsoft Entra ID)
  • Microsoft Teams connector
  • Office 365 Calendar connector
  • Office 365 Mail connector
  • OneDrive connector

Cookies and saved logins can cause a connection to disconnect or prevent logging into the desired Microsoft account.

How is the Okta Workflows Microsoft connector re-authorized?

Log out of all Microsoft browser sessions, open a private browser window, and re-authorize the Microsoft connection in the Okta Workflows dashboard by following these steps.

1. Log out of every Microsoft program in the browser, including Desktop Single Sign-On (SSO) if available.
2. Open a private browser window or a separate browser that does not contain saved login sessions.
3. Log in to the Okta Workflows dashboard.
4. Navigate to Connections.
5. Select an existing Microsoft connection to re-authorize with a different service account, or create a new connection for the desired Microsoft service.
6. Log in to the connection.

NOTE: Ensure no Microsoft accounts remain logged in within the browser before attempting re-authorization.