Okta Workflows Drag and Drop Functionality Fails in Chrome With the Prisma Browser Extension
Last Updated:
Overview
The Prisma Browser Extension interferes with drag-and-drop functionality in Okta Workflows when using Google Chrome. Resolve this issue by configuring an allowlist for Okta Workflows URLs, disabling the extension, or using an alternative browser. The drag-and-drop functionality fails in Okta Workflows, preventing the movement of cards, the mapping of input fields, or the reordering of steps in a flow.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Workflows
- Workflows Console
- Prisma Browser Extension
Cause
The Prisma Browser Extension by Palo Alto Networks interferes with the browser drag-and-drop functionality in the Workflows Console. The active extension intercepts the events required for the interactive elements to function correctly.
Solution
How is the drag-and-drop functionality restored in Okta Workflows?
Restore the drag-and-drop functionality by configuring an allowlist, disabling the extension, or using an alternative browser.
- Contact the Internal IT team or Security team responsible for managing the Prisma Browser Extension to configure an allowlist for Okta Workflows URLs.
- Temporarily disable the Prisma Browser Extension while working in the Okta Workflows console.
- Use a different supported browser where the Prisma extension is not installed or active.
