<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content

Okta Warning Message Appears When Saving Email Template Without Branding Variables

Administration
Okta Classic Engine
Okta Identity Engine

Overview

Removing branding variables from an email template causes Okta to generate a warning message when saving changes. This occurs because the email no longer inherits the logo and colors configured in the brand settings. Resolve this by either proceeding with the save to accept the changes or restoring the variables using the reset option. Removing the following branding variables generates a warning screen detailing the missing properties.

{brand.theme.logo}
{brand.theme.primaryColor}
{brand.theme.secondaryColor}

Update email template

Applies To

  • Okta Identity Engine (OIE)
  • Okta Classic Engine
  • Email Notifications
  • Branding Variables

Cause

Removing the {brand.theme.logo}, {brand.theme.primaryColor}, or {brand.theme.secondaryColor} variables triggers the warning message during the save process. These variables link the email template to the logo and colors configured in the brand settings. Removing these variables disconnects the email template from the centralized brand settings, meaning future brand updates do not reflect in the customized email.

Solution

How is the branding variable warning resolved?

The warning message serves as an informational prompt detailing the impact of missing variables. Bypass the warning message to save the template without branding variables, or restore the centralized brand settings by manually adding the deleted variables or resetting the template.

  • To apply the changes without the branding variables, save the template. The email notifications continue to function normally without the centralized brand settings.
  • To restore the centralized brand settings, manually add the deleted variables back into the template or select Reset Template to revert all customizations.

 

Related References

Loading
Okta Support - Okta Warning Message Appears When Saving Email Template Without Branding Variables