Okta Verify QR Code Error "This account has already been added"
Last Updated:
Multi-Factor Authentication
Okta Identity Engine
Overview
The user is trying to scan the QR code needed for the Okta Verify enrollment, but the following error is received:
This account has already been added.
Applies To
- Okta Verify
- Okta Identity Engine (OIE)
- Multi-Factor Authentication (MFA)
- Factor enrollment
Cause
The error will appear upon enrollment and indicates that the QR code has been previously used.
Solution
The QR code is user-specific and cannot be used for multiple enrollments. The user can have the Okta Verify enrolled by following these steps.
