Okta Verify FastPass Enrollment Shows a Blank Screen
Last Updated:
Okta Identity Engine
Okta Verify
Overview
An outdated Okta Sign-In Widget version causes a blank page during Okta Verify FastPass enrollment. Updating the widget to the latest version resolves the issue. When a user selects Set up to enroll in Okta Verify, the application fails to open, and the page displays as blank. Okta performs no further action. The enrollment functions correctly when using the default Okta domain.
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Applies To
- Okta Identity Engine (OIE)
- Multi-Factor Authentication (MFA)
- Okta Verify
- Okta Sign-In Widget
Cause
The Okta Sign-In Widget on the login screen for a custom domain runs on an outdated version.
Solution
What steps resolve the blank screen during Okta Verify FastPass enrollment?
Update the Okta Sign-In Widget to the latest version by navigating through the brand settings and configuring the sign-in page.
- Navigate to Brands.
- Select the appropriate brand.
- Choose Pages.
- Select Sign in Page.
- Choose Configure.
- Select Settings.
- Update the Sign-In Widget version to the latest version
