Okta Verify Desktop App Download Option Missing During Enrollment
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Verify
Overview
Okta Verify omits the option to download the desktop app during enrollment and only prompts to scan a QR code with a mobile phone when the Okta configuration lacks the Same-Device Enrollment for Okta FastPass feature. Enable this feature in the Admin Console to restore the download option.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Verify
- Okta FastPass
Cause
The Okta configuration lacks the enabled Same-Device Enrollment for Okta FastPass feature.
Solution
What steps enable the desktop app download option?
Navigate to the Features page in the Admin Console and enable the Same-Device Enrollment for Okta FastPass feature to provide the desktop app download option during enrollment.
- In the Admin Console, go to Settings > Features.
- Enable Same-Device Enrollment for Okta FastPass.
