Once Zoom is integrated with Okta, it is possible to create users, update user information, and deactivate users in Zoom via Okta. This article serves as a guide to perform those actions. 

• Zoom
• Provisioning
• System for Cross-domain Identity Management (SCIM)

Enabling SCIM provisioning allows for automated user account creation, update, and deactivation. SCIM facilitates the automatic setup and maintenance of Zoom user accounts to match the user data in Okta.

Activate Provisioning

To automate the user management process, provisioning needs to be enabled:

1. In the Okta Admin Console, go to Applications > Applications.
2. Click on the name of the Zoom app.
3. Select the Provisioning tab.
4. Click Configure API Integration.

5. Check Enable API Integration.
6. Leave the Import Groups box checked.
7. Click Authenticate with Zoom.
8. Sign in to the Zoom account with an admin's or owner’s credentials.
9. Make sure Zoom was verified successfully, then click Save.

10. In To App Settings, click Edit.
11. Enable for the wanted options to provision:
    • Create Users
    • Update User Attributes
    • Deactivate Users
12. Click Save.

Assign users

1. Go to the Assignments tab.
2. Click Assign and choose whether to assign the app to People or Groups.

3. Then, choose the desired people/groups by clicking Assign for each one of them.
4. Click on Done.
5. Log into Zoom as an admin or owner.
6. In the navigation menu in the Zoom web portal, click User Management > Users.
7. Verify the user or group was automatically updated in the Zoom account. 

Update users

When the user’s information is updated in Okta, it is automatically synced to Zoom within a few minutes. No additional steps need to be taken to update this information. Email address changes will not be sent from Okta to Zoom. The email address will need to be changed in Zoom.

1. In Okta Admin Console, go to Directory.
2. Click People or Groups.
3. Click on the name of the user or group.
4. Select the Profile tab.
5. Click Edit.

6. Type in the box the desired parameters to change.
7. Click Save.
8. Log into Zoom as an admin or owner.
9. In the navigation menu in the Zoom web portal, click User Management > Users.
10. Verify the user or group was automatically updated in the Zoom account.

Unassign the Zoom app from users

Unassigning the Zoom app from a user will automatically deactivate the user in Zoom.

1. In Okta Console, go to Directory.
2. Click People or Groups.
3. Click on the name of the user or group.
4. Select the Applications tab.
5. Next to the Zoom app, click the X icon.

6. In the Unassign App pop-up window, click OK.
7. Log into Zoom as an admin or owner.
8. In the navigation menu in the Zoom web portal, click User Management > Users.
9. Verify the desired user is deactivated by showing Basic (Deactivated) under type.

Deactivate users

1. In Okta Console, go to Directory.
2. Click People or Groups.
3. Click on the name of the user or group.
4. Click More actions.
5. Select Deactivate.

6. In the Deactivate Person pop-up window, click Deactivate.
7. Log into Zoom as an admin or owner.
8. In the navigation menu in the Zoom web portal, click User Management > Users.
9. Verify the desired user is deactivated by showing Basic (Deactivated) under type.

Related References

• Okta user management with Zoom