Okta Usage Report Delay for New Users

A new user does not appear immediately after an administrator creates the user and generates an Okta Usage report. This delay occurs while the Okta Usage report uses a new reporting framework. After waiting for the reporting jobs to run, the administrator can view the new user in the report.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Okta Usage Report
• New User

The Okta Usage report uses a new reporting framework, so the report updates only after the reporting jobs run. The time required for those jobs varies with data volume, so a new user does not appear immediately after creation.

How is the delay in the Okta Usage report addressed?

Review the expected behavior and reporting framework changes to confirm the delay.

• Reports in the Admin Console reflect an approximate delay of 3-6 hours.
• This delay is not deterministic because the time required for jobs to run varies with data volume.
• The CSV file row limit increases from 1 million to 5 million.
• If a CSV file is generated in approximately three minutes, it downloads immediately from the Admin Console.
• If a CSV file takes longer than approximately three minutes to generate, Okta sends an email with a secure download link.